This is how you move a customer to another plan
Step 1 Login to Reepay
Step 2 Click "Customers" in left menu
Step 3 Click the customer you want to move to another plan
Step 4 Click "Manage Subscription"
Step 5 Click "Actions" and choose "Edit subscription" in the top right.
Step 7 Choose the Change options. This step is very important since it will determine when the changes will be applied and also if the customer is compensated.
Note: It's important to read what the change option does.
If you just want the customer to stay on the current subscription until next billing choose "On next renewal"