How to refund an Invoice (New admin)

This is how you do a full or partiel refund

Find the invoice

Click "Customers" and choose the customer you want to refund.

Click the Invoice you need to refund.

Do the refund

Click "Refund" on the blue Refund button.


Fill out the pop-up and click "Confirm".

You can choose to refund the full amount or a partial amount

Fill in the description and Price and press Confirm.

Acquirer errors

Declined by the acquirer

Sometimes the refund will be declined if is often because your account at the acquirer is low or empty. Please contact the acquirer for a specific reason