What does the state of your invoice mean?

The purpose of this article is to clarify, what the state of your invoice actually tells you. Created, Pending, Dunning, Settled, Cancelled, Authorized, Failed


When your customer enter the payment window, Reepay creates an invoice with the state 'Created'. Invoices with the state 'Created' can be found under the menu 'Not Completed'.


Pending invoices is related to a subscription. You can have pending invoices if you create a subscription for a customer, who does not have a payment card. The invoices will have the state pending until a payment card have been added.


Dunning is related to a subscription, where the invoices can not be 'settled' due to a expired/blocked card etc.


Settled invoices are completed invoices. The customer have successfully entered  their information and the payment have been captured. Either the money has already been transferred or they are on the way.


Only you can cancel invoices. Only invoices with the states 'Authorized' or 'Created' can be cancelled.  


Authorized invoices account for invoices, where the customer have entered their payment information correctly, and your acquire have reserved the money. This state is for invoices which you need to settle by yourself.


In contrast to Authorized and settled invoices, failed invoices are invoices where things went wrong. It is similar to dunning invoices, but this state will only occur for invoices, that has nothing to do with subscriptions. Whereas dunning is the failed complement to subscriptions. 


Refunded invoices are the invoices which you have refunded. The amount you have refunded will be at the customers account, a few days after.